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Komunikasi Berkesan

  • As leader, jangan assume orang lain faham communication kita
  • Ciri-ciri komunikasi efektif:
    • Kejelasan
      • make sure objective tercapai
      • kinda like MRT - Measurable, realistic, timebound
    • Kelengkapan
      • 5W1H. why when where who what how
      • Contoh: Tolong buat report tentang umur pengguna sistem A dari tarikh B ke C, dalam bentuk excel, submit by isnin pukul 4. Data ni nk guna utk marketing ke pengguna.
    • Keringkasan
      • Jangan panjang sangat, elakkan ayat berbunga. Straight to the point
    • Kukuh/Konkrit
      • Kena cakap based on bukti/data. Data tak boleh terlalu general, kena specific.
      • Contoh teruk: Ramai kata sistem slow
      • Contoh baik: 17 user dari semenanjung dah comment yg sistem slow pada pukul 8-9 pagi
    • Kesopanan
      • Most of the time kena sopan.
      • Kalau nk push dari comfort zone kena kurang sopan, tapi jangan biadap pulak
      • Ikut scenario
    • Konsistensi
      • Pastikan kalau nk tukar fikiran/arahan, mesti ada justifikasi.
      • Tak semestinya tak boleh kalah, ikut scenario.
    • Feedback
      • Buka ruang persoalan/maklum balas
      • Kena quick to response
      • Komunikasi ni antara dua pihak, kalau sorang je cakap dh jadi announcement.
    • Tindakan
      • Kena ada action lepas komunikasi, sama ada terus buat based on perbincangan, atau tunda pada next meeting. Set tindakan yg jelas

 

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